Shipping Policy
At Flaveon, we want your new animal companion to arrive safely and without unnecessary waiting. Once we confirm your order, our team will carefully prepare your plush toys for shipment and keep you informed.
Order Processing
We generally process orders within 2–5 business days after we confirm payment.
Processing time includes preparing, checking, packing, and handing your order over to the shipping carrier. Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
After your order has been processed, estimated delivery times are generally:
United States: 5–10 business days
Canada: 7–12 business days
United Kingdom & Europe: 7–15 business days
Australia & New Zealand: 8–15 business days
Other International Destinations: 10–20 business days
Delivery estimates are a general guide and may vary based on destination, local postal services, customs processing, weather, and other circumstances outside our control.
Shipping Carriers
Depending on your destination and the shipping service selected, orders may be delivered through trusted carriers such as:
- USPS
- UPS
- FedEx
- DHL
The carrier used for your order may vary based on the shipping address, package size, and available delivery service.
Shipping Costs
Shipping fees are calculated based on the destination, order size, package weight, and available shipping method. The applicable shipping cost will be displayed at checkout before you complete your purchase.
If a free shipping promotion is available, we will show the relevant eligibility requirements on the website or at checkout.
Tracking Your Order
Once your package has been handed to the carrier, you can use the tracking number provided in your shipping confirmation email to follow its progress.
Please allow some time for the tracking information to appear in the carrier's system after the package ships.
Delivery Delays
While we do our best to keep orders moving on schedule, delivery times can occasionally be affected by severe weather, public holidays, carrier delays, customs procedures, or unusually high shipping volumes.
If your package appears to be delayed, we recommend checking the latest tracking information first. If you still need assistance, please contact us at flaveon@hotmail.com and include your order number so we can look into it.
Incorrect or Incomplete Shipping Information
Please make sure your shipping address and contact information are correct before completing your order. If your order hasn't shipped yet and you notice an error, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address or redirect the package.
We appreciate your patience and look forward to getting your Flaveon favorites to you safely.