Privacy Policy

Effective Date: December 21, 2024

1. Introduction

Welcome to Flaveon (the “Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.flaveon.com (the “Site”) and purchase our products.

By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not access or use the Site.

2. Information We Collect

  1. Personal Information
    When you place an order or sign up for our services, we may collect personal information, such as:
  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information 

We collect this information only when you provide it to us (e.g., during account registration, order checkout, newsletter signup, or inquiries via email).

  1. Automatically Collected Information
    When you visit our Site, we may automatically collect certain information, including:
  • Device information (e.g., IP address, browser type, operating system)
  • Log data (e.g., time and date of visits, pages viewed, time spent on each page)
  • Cookies and similar tracking technologies (see Section 5 for more details)

3. How We Use Your Information

We use the information we collect for purposes including:

  1. Order Fulfillment: To process, fulfill, and track your orders for our luxury lighters and accessories.
  2. Payment Processing: To securely handle payment information and complete transactions (in partnership with payment processors).
  3. Customer Support: To respond to your inquiries, resolve issues, or provide technical assistance.
  4. Marketing & Communication: To send you promotional offers, newsletters, or updates about new products or services (you can opt out at any time).
  5. Site Improvement: To analyze usage and trends to improve the design and functionality of our Site.
  6. Legal & Compliance: To comply with applicable laws, regulations, and contractual obligations.

4. How We Share Your Information

  1. Service Providers
    We may share your personal information with third-party vendors and service providers who assist us with:
    • Payment processing (e.g., WooPayments)
    • Order fulfillment (e.g., shipping carriers)
    • Website analytics (e.g., Google Analytics)
    • Email marketing platforms
  2. These service providers are authorized to use your information only as necessary to provide services to us.
  3. Legal Requirements
    We may disclose your information where required by law, subpoena, or other legal processes. We may also disclose your information if we believe it is necessary to protect our rights, property, or safety—or that of others.
  4. Business Transfers
    In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be among the transferred assets. We will provide notice on our Site and/or notify you via email if your personal information becomes subject to a different privacy policy.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. Cookies are small data files stored on your device when you visit a website. They may be used to maintain session information and remember your preferences.

  • Types of Cookies We Use:
    • Essential cookies
    • Analytics cookies 
    • Advertising cookies 

Most browsers allow you to refuse or delete cookies. However, if you do so, some features of our Site may not function properly.

6. Data Retention

We keep your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal or regulatory requirements. When we no longer need your information, we will securely destroy, delete, or anonymize it in accordance with applicable laws and regulations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Although we strive to protect your personal information, we cannot guarantee the security of data transmitted to or from our Site. Any transmission is at your own risk.

8. International Data Transfers

If you reside outside Canada, please note that we may transfer your personal information to Canada (where our operations are located) and to other countries where our third-party service providers operate. By using our Site or providing us with your personal information, you consent to the transfer, storage, and processing of your information in these countries.

9. Children’s Privacy

Our products are intended for purchase and use by individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

10. Your Rights & Choices

  • Access & Update: You may contact us to request access to or update the personal information we hold about you.
  • Opt-Out of Marketing Communications: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in the message or by contacting us directly.
  • Cookies: You can modify your browser settings to reject cookies or prompt you before accepting them.

Depending on your jurisdiction, you may have additional rights (e.g., to request erasure, data portability, or restriction of processing). Contact us to exercise these rights.

11. Third-Party Links

Our Site may contain links to other websites that we do not operate or control. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new “Effective Date.” By continuing to use our Site after these changes are posted, you agree to the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Flaveon
Montreal, QC, Canada
Email: flaveonlighters@gmail.com

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